We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return or report an issue.
As Seloria operates as a dropshipping store, products are shipped directly from our suppliers. This may affect return logistics and processing times. We aim to make the process as smooth as possible.
To qualify for a return:
The item must be unused and in original condition
It must be returned in original packaging
Proof of purchase (order number or receipt) is required
Please contact us at contact@seloria.org before sending any items back.
Returns sent without prior approval will not be accepted.
Inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at contact@seloria.org, including:
Clear photos of the issue
A brief description
We will work with our supplier to resolve the issue, usually through a replacement or refund.
The following items are not eligible for return:
Perishable goods (including pet food or treats)
Personalized or custom-made items
Pet hygiene or grooming products once opened
Hazardous materials (e.g., batteries, flammable items)
Sale items and gift cards
If you’re unsure whether your item qualifies, please contact us before requesting a return.
We do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order once approved.
If your order was delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Once your return is received and inspected:
You will be notified of approval or rejection
Approved refunds will be issued to the original payment method within 10 business days
If 15 business days have passed since refund approval, contact us at contact@seloria.org.
Return shipping costs are the customer’s responsibility unless the return is due to our error
In some cases, we may offer a partial refund or replacement without requiring a return
Return eligibility may vary depending on the product and supplier