How long does shipping take?
We process orders within 24–48 hours.
Delivery usually takes 7–14 business days, depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders, with no minimum purchase.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
What if my pet doesn’t like the product?
We understand every pet is different. If there’s an issue, contact us within 14 days of delivery and we’ll help you find a solution.
Are your products safe for pets?
Yes. All our products are designed for everyday pet use and made from pet-safe materials. Always use products as directed.
Can I return or get a refund?
If your item arrives damaged or defective, please contact us and we’ll arrange a replacement or refund.
For full details, see our Refund Policy.
How can I contact you?
You can reach us anytime at Contact@seloria.org
We usually reply within 24 hours.